1. Purpose

Empowered Hands Pty Ltd (“we”, “us”, “our”) respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and safeguard your personal information.

2. Information We Collect

We may collect:

• Personal details – name, email, phone number, address.
  
• Sensitive NDIS-related information to deliver supports.
  
• Information from enquiry, referral and newsletter forms.
  
• Website and analytics data (browser type, IP address, cookies) via Google Analytics and Meta Pixel.
  
  

3. How We Collect Information

• When you complete forms or contact us.
  
• Through phone, email or social media communications.
  
• Automatically when you browse our website.
  
  

4. Use of Information

We use your information to:

• Provide and manage NDIS support services.
  
• Respond to enquiries and feedback.
  
• Improve our website and communications.
  
• Send newsletters or updates (opt-out anytime).
  
• Meet legal or regulatory obligations.
  
  

5. Disclosure of Information

We may share personal data with:

• The NDIS Commission or related government bodies.
  
• Trusted third-party service providers (hosting, marketing, analytics).
  
• Legal or regulatory authorities where required.
  
  

All partners are bound by strict confidentiality and Australian privacy standards.

6. Data Security

Your information is stored securely through restricted access, passwords and encryption. While we take every reasonable measure, no internet transmission is completely risk-free.

7. Access & Correction

You may request access to or correction of your information by emailing info@empoweredhands.com.au. We’ll respond promptly.

8. Complaints

If you believe your privacy has been breached, contact us directly.
You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Updates

This policy may be updated from time to time. The latest version will always appear on our website.